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Invoice requirements

All invoices must contain at least information in accordance with the accounting regulations (https://www.altinn.no/starte-og-drive/regnskap-og-revisjon/regnskap/faktura-salgsdokumentasjon/)

Beyond the minimum requirement, Telenor expects the following information to be included on the invoice:

  • Supplier's name

  • Supplier's organisation number

  • For suppliers registered in the VAT register, the organization number must be followed by the letters VAT.

  • Bank account number

  • Invoice number (unique to vendor)

  • Invoice Date

  • Due date

  • Buyer's name

  • Buyer's organisation number

  • Reference, order number or contact person. (Order ID, name, etc.)

  • Item line description, unit (PCs, box, etc.)

  • Unit price

  • Number

  • Product Line Amount

  • Net invoice amount

  • Other government fees, e.g. environmental fee

  • VAT amount, per VAT rate

  • Total invoice amount incl. VAT

  • Invoices from foreign suppliers must also have information on:

    • IBAN and BIC (Swift)

    • Currency

Invoices that do not meet the form requirements for invoices cannot be expected to be processed.

In case of missing reference on invoice, the invoice will be returned. See requirements for invoice reference

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Sending an invoice to Telenor

Electronic invoice

The invoice and credit note must be addressed to the relevant Telenor Company (buyer).

 BIS SchemeID = 0192: <buyer's Norwegian organisation number>

 See list of valid electronic invoice recipients:

Company

Organisation number

Telenor Networks Holding AS

983939724

Telenor Global Shared Services AS

983337406

Bynett Vestfold AS

986731873

Telenor Communication II AS

983793754

Telenor Digital AS

996516288

TELENOR MOBILE HOLDING AS

983940145

Telenor ASA

982463718

Telenor Financial Services AS

999327176

Telenor Consult AS

962927688

Telenor Mobile Communications AS

963815840

Telenor Satellite AS

974529068

Telenor Broadcast Holding AS

983935125

Canal Digital AS

977273633

Dipper AS

979422008

Cinclus Technology AS

963246862

Telenor Svalbard AS

975908739

Telenor Norge AS

976967631

Telenor Infra AS

971050365

Telenor Pensjonskasse

947316281

For other details, see overview in the ELMA registry

Electronic invoice attachments must be delivered as part of XML and be Base64 encoded.

Other delivery method - Telenor's invoice address

If electronic invoice cannot be delivered, the invoice can be sent by e-mail to ssc.fakturamottak@telenor.no

Valid e-mail attachment formats are either PDF or TIFF.

Send only one document (with invoice and attachment) per invoice.

In exceptional cases, invoices can be sent by mail to:

<current Telenor company>

c/o Fakturamottak

Postboks 4459

8608 MO I RANA

Suppliers without a Norwegian organisation number can send invoices in the following format:

  1. via the PEPPOL BIS format

  2. as e-mail with PDF attachments

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Questions regarding invoicing of Telenor

If you have questions about how to invoice Telenor, use the following e-mail address: EDI_integration@telenor.com

NB! PDF invoices, e-mails, or debt collection cases cannot be sent to this address.

Questions about the status of payment on invoices, contact our invoice customer service at 09002 / + 47 22 20 90 02 (from abroad), or via e-mail: gss.support@telenor.com