General terms for business customers - Telenor Norway

These general terms and conditions for business customers ("Business Terms") apply between Telenor Norge AS ("Telenor"), org. no. 976 967 631, Snarnyveien 30, 1360 Fornebu, and the legal entity with an organization number, registered as a business customer ("Customer") with Telenor.  

The Business Terms govern Telenor's delivery of business services and products ("Services") to the Customer. The Customer's agreement with Telenor includes these Business Terms as well as relevant special terms. See www.telenor.no/bedrift/vilkar. In the event of conflict, the special terms take precedence over these Business Terms. 

For other services, specific service terms/service appendices apply. These will be made available prior to entering into the agreement. Certain service terms are also available on the aforementioned website. The Customer may also contact Telenor's customer service. In the event of any conflict, these Business Terms prevail over such specific service terms. 

The Business Terms apply to anyone the Customer authorises to use Telenor's Services ("User"). The Customer is responsible for compliance with the agreement, regardless of whether others are registered as payers or as Users of the Services. 

Anyone using Telenor's Services without having entered into an explicit agreement is considered to have accepted Telenor's applicable terms for the relevant Service. 

These Business Terms do not apply to Telenor's private customers (consumers). 

The Customer's agreement with Telenor remains in effect until terminated by either party. 

These Business Terms apply until they are replaced by new ones. 

Telenor may, on legitimate grounds, refuse to enter into an agreement. 

These Business Terms are a translation of the original Norwegian language version. In case of conflict or inconsistencies, the Norwegian version prevails. 

2.1 Customer's duty to inform 

The Customer shall keep Telenor continuously updated with the Customer's information, including the Customer's contact person and Users associated with the agreement.  

The Customer must provide the correct name, mailing address, and billing address (if different from the mailing address), organization number, and at least one electronic contact address for the Customer. 

The Customer shall appoint a contact person who must be identified by name and date of birth. This person must be employed by the Customer or have valid written authorization from the Customer. The Customer shall provide a valid mobile phone number and email address for the contact person. 

The Customer is obligated to maintain its information to ensure that Telenor can contact the Customer when necessary, including for fulfilling Telenor's notification obligations, such as in connection with changes pursuant to Section 10 of these Business Terms. The Customer shall report any changes in contact details or company information without undue delay, as well as any other changes the Customer should understand are significant to Telenor. Such changes shall primarily be registered via the Customer's self-service portal with Telenor (Min Bedrift). 

Important notifications will be sent directly to the Customer's contact person, either by email or, if appropriate, by SMS. The Customer cannot hold Telenor liable if the designated contact person is no longer employed by the Customer or no longer has the Customer's authorization towards Telenor, if the email address is incorrect, if the email ends up in the contact person's spam folder, or if the email, for other reasons beyond Telenor's control and without Telenor's knowledge, is not delivered. If Telenor receives an automatic error message indicating a failed email delivery, Telenor will send an SMS to the Customer's contact person. If the nature or extent of the notification means that Telenor cannot provide complete information via SMS, the SMS will refer to the sent email and request a correct email address. 

If Telenor does not have correct contact information or for other reasons beyond Telenor's control receives returns on sent communications, Telenor cannot fulfill its contractual obligations and may therefore terminate the agreement. 

For Services primarily used by individuals, the Customer shall provide correct User information, such as name, date of birth, and address. This is necessary for security reasons and for Telenor to comply with electronic communications and privacy regulations requiring identification and authentication of the User - for example, when obtaining the User's consent or disclosing detailed information about the User's use of Telenor's Services. See also Section 9.1, third paragraph. 

2.2 Entry into agreement and administration 

Any person who enters into an agreement with Telenor on behalf of the Customer is assumed to have valid authorization.  

Telenor presumes that the Customer's contact person is authorized to administer the contractual relationship, including ordering and making changes to Services for all Users and/or connections registered to the Customer. 

Telenor further assumes that Users are authorized to place orders and make changes related to their own subscriptions and Services, unless otherwise explicitly agreed between the parties. 

2.3 Use of Services 

The Customer may only use the Services for the purposes and to the extent stated in the agreement. The Services may not be resold, let out, transferred to a third party or by other means used for anything but their intended purposes without Telenor's written consent. 

The Customer is responsible for ensuring that the Customer and Users use the Services properly and in accordance with the agreement. The Customer is required to make the conditions of the agreement known to the User and to inform the User that these conditions apply to them. 

The Customer is required to inform Users that information regarding use of the Services may be provided to the Customer by Telenor. See also Section 9 regarding personal data processing. 

Telenor assigns the Customer rights to use communication numbers and addresses, for example mobile and fixed-line telephone numbers, email addresses and IP addresses as 

well as personal, electronic cards and codes for secure authentication or login by the Customer and its Users. Examples include SIM cards, eSIMs, PIN codes, usernames and passwords. Through the assigned communication numbers and addresses, cards and codes, the Customer gains access to and is connected with the Service for which the Customer has an agreement with Telenor. 

It may be necessary to change assigned communication numbers and addresses. Telenor will give the Customer reasonable advance notice of any changes, to the extent that this is possible. Telenor is not responsible for any costs, losses or disadvantages that may affect the Customer pursuant to this Section. 

When the agreement presupposes that Telenor will grant the Customer credit, Telenor has the right to check the Customer's credit rating. 

Telenor can set a credit limit based on an assessment of the Customer's ability to pay. The aim of the credit limit is to protect the Customer from undesired increases in consumption, as well as to limit Telenor's risk of losses. 

Telenor can require the Customer to pay for Services in advance or provide a security. Telenor can require the Customer to settle all outstanding debt before new Services will be provided on credit. 

Current list prices for Telenor's Services for the business market are available at www.telenor.no/bedrift or upon request. Services that need to be individually adapted to the Customer are priced upon request. 

All prices are given excluding VAT. 

Any special prices or discounts must be agreed in writing. 

Special prices, discounts and other benefits that are granted on the basis of the Customer's affiliation with or membership in an interest group, a company group or similar, expire upon discontinuation of said affiliation. 

If the Customer does not comply with the requirements for the agreed prices, Telenor has the right to require list prices from the moment the compliance ceased. This is not considered to be a change in price. 

Fixed, current prices and any establishment costs are invoiced in advance. Usage/traffic that is not included in a fixed price, as well as one-time costs, are invoiced in arrears. Invoices are due for payment within 21 days from the invoice date. 

If the invoice amount is below a minimum amount set by Telenor, the amount is transferred to the next invoice. 

If the Customer believes the invoice to be incorrect, the Customer must appeal to Telenor before the payment deadline, or if this is not possible for objective reasons, within reasonable time. Whilst the appeal is being processed, the disputed part of the invoice will not be due. The Customer must pay the undisputed part of the invoice before the payment deadline. 

In the case of partial payment, the Customer must specify the Service to which the payment is connected. 

Telenor cannot re-invoice the Customer later than six months after the invoice date because of its own errors or deficiencies. If the error involves an omitted invoice for a delivered Service, the start date is counted from the date that the Service should have been invoiced. Equally, the Customer cannot claim incorrect invoices and credits more than 6 months after the original invoice date. 

In the case of late payment, interest is incurred corresponding to the current rate under the Norwegian Act on interest on overdue payments. 

In accordance with the Electronic Communications Act 

{2025) § 3-10, Telenor and its employees are obliged to maintain confidentiality regarding information about the use of electronic communications services and the content of communications. 

Nevertheless, Telenor may disclose such information to the courts, police, prosecuting authorities or others who are entitled by law to request it. 

Telenor processes personal data in line with applicable laws and regulations and according to decisions made by relevant public authorities. 

For further information, see Telenor's privacy statement at www.telenor.no/om/personvern/, which applies to individuals (natural persons) and not to entities with organisation numbers (legal persons). 

9.1 Telenor's and Customer's roles under the Personal Data Act 

Telenor is data controller for services and processes in which Telenor processes personal data about the Customer and the Customer's users, for which Telenor determines the purpose of the processing as well as which methods, tools and/or security mechanisms will be used. This always applies when Telenor provides electronic telecommunication services, such as fixed-line and mobile telephony and internet access. 

For services and/or processes in which Telenor processes personal data on behalf of the Customer for specific purposes defined by the Customer, Telenor is the data processor and the Customer is the data controller. This applies when Telenor provides information society services over the internet, such as Min Bedrift or third-party cloud services, but also for services/processes that are a combination of electronic telecommunications services and information society services such as Mobilt Bedriftsnett and Fakturakontroll. 

Also note that upon entering into an Agreement between the Customer and Telenor regarding the provision of agreed Services, the Customer will serve as controller for the data that the Customer has obtained about its users (name, date of birth and address, see section 9.2) and that the Customer transfers to Telenor in connection with the creation of subscriptions. For this transfer, the Customer will be the controller and Telenor will be the data processor. The purpose of the transfer is to make the agreed Services available to Customer's users, including enabling the data processor to subsequently authenticate users so that the correct user is given access to the relevant service. The data received is used to create user identities that are connected to the Customer, or to update these if the user is already present in Telenor's customer database. The process of creating/updating and verifying user identities in the customer database takes place entirely in Norway. 

When Telenor is the data processor, such processing of personal data is further regulated by service specific terms, see section 9.2. Telenor notes that in such cases, the Customer is responsible for ensuring the lawful purpose and legal basis for the processing of personal data. 

9.2 Telenor's responsibility as data processor (data processor terms and conditions) 

When Telenor (as data processor) processes personal data on behalf of the Customer (as controller), the following conditions apply: 

The data processor will only process personal data as specified in these Business Terms and the associated service terms for the use of the relevant services or processes. 

The personal data will only be processed for specified purposes and in specified geographic areas, as defined in the relevant service annex. 

The data processor may also process personal data when required to do so by EU or national regulations to which the data processor is subject. In such cases, the data processor will inform the controller of the legal requirements, to the extent possible, before processing begins. 

The data processor will ensure that data is accessible exclusively to individuals who are authorised to process personal data, and that these individuals are subject to a duty of confidentiality (see also Section 8). 

The data processor will implement technical and organizational measures to ensure an adequate level of security, adapted to the risk represented by the processing. 

The data processor will inform the controller of any change that involves replacing or adding a subcontractor before such change is implemented, so that the controller has an opportunity to object to the change. 

If the data processor engages a subcontractor to perform specific processing activities on behalf of the controller, the same obligations set out in this agreement will also apply to the subcontractor. If a subcontractor fails to comply with these obligations, the data processor will be fully liable to the controller for the subcontractor's compliance with its obligations under this agreement. 

Considering the nature of the processing and the information available, the data processor will assist the controller with: 

Fulfilling the controller's obligations to respond to inquiries related to the exercise of the data subject's {User's) rights under applicable law. 

Implementing appropriate technical and organizational measures to ensure a sufficient level of security relative to the risks involved {including conducting any privacy impact assessments, that may be reasonably requested by the controller) and communicating with the national Data Protection Authority. 

In the event of a personal data security breach, the data processor will notify the controller in writing without undue delay. 

The data processor will, upon termination of the agreement or upon the controller's written request, promptly delete or return all personal data {including all copies). 

If the processing of personal data takes place (1) outside the EU/EEA, or (2) in countries other than those pre-approved by the European Commission, the processing must be conducted in accordance with the current EU Model Contracts for the transfer of personal data to third countries. The data processor is therefore authorized to enter into such EU Model Contract clauses on the controller's behalf. 

The data processor shall provide the controller access to all information reasonably necessary to document compliance with these provisions and shall allow for and contribute to audits of these data processing terms carried out by the controller or by a third-party auditor acting on the controller's behalf. All costs related to such audits are to be borne by the controller. 

Information about the specific processing is detailed in the relevant service annex. 

9.3 Telenor's use of personal data in customer advisory and marketing 

Telenor may use any means of communication to reach contacts designated by the Customer, including electronic communication {SMS, MMS, email, etc.), to inform, advise about, and market Telenor's product and service offerings. 

9.4 Reservation against marketing and inclusion in directories 

The Customer - including the Customer's Users and contact person - can opt out of, or restrict, Telenor's use of Customer/User data in connection with marketing and disclosure to phone books and directory services, through Telenor's digital self-service channels and/or by contacting customer service. 

Telenor reserves the right to make changes to Services, including the discontinuation of a Service. Telenor may also change prices and terms. Telenor shall notify the Customer in an appropriate manner of any changes to the agreement, and no later than one month before the change takes effect. 

Certain changes will entitle the Customer to terminate the agreement without additional cost, particularly changes covered by the Electronic Communications Act {2025) § 4-6. This will be specified in the notice to the Customer. Any such right of termination must be exercised within one month from the date of the change notice. 

In the case of changes that the Customer can demonstrate constitute a material breach, the Customer may terminate the affected parts of the agreement with effect from the date the change takes effect. 

By continuing to pay for, or use, the agreed Services after a change has taken effect, the Customer is deemed to have accepted the change, provided that Telenor has fulfilled its duty to notify. 

Changes resulting from public decisions or other regulatory factors may be implemented by giving notice on www.telenor.no/bedrift, in Min Bedrift, on invoices, in newsletters or similar, and with a shorter notice period than one month. 

Telenor may perform annual indexation of prices without notifying the Customer, unless otherwise required by law. Telenor may also implement price changes with less than one month's notice and within the agreed binding period if the changes are due to conditions beyond Telenor's control 

{including changes in public fees, decisions or price increases from subcontractors), unless otherwise provided by law. Price changes resulting from indexation or conditions beyond Telenor's control do not give the Customer the right to terminate any binding agreements, unless otherwise provided by law. 

Telenor is not responsible for any costs related to adjustments or similar measures that the Customer may have to undertake as a result of Telenor's changes. 

The Customer can block access to premium-rate services by contacting Telenor customer service. The Customer can set limits for the use of such Services. 

Appeals regarding invoices for premium-rate services can be addressed to Telenor or to the service provider directly. Telenor is responsible for processing appeals against the Customer. 

In emergency situations, including serious threats to life or health, environment or network security, Telenor has the right to take necessary measures, even if this entails limiting use of the Services. 

The Customer's access to Services and the network may also be limited by public authorities under certain circumstances, for example in situations of crisis or preparedness, or in connection with serious criminal activity. 

Telenor also has the right to take measures that may entail disruption or changes in network or Service if this is thought to be necessary for technical, security or operational reasons, or as a result of government decisions or other regulations. 

Telenor is not responsible for any costs, losses or disadvantages that may affect the Customer as a result of such measures. 

Telenor may be unable to notify the Customer in such cases as those named above. 

Where provision of the Service assumes physical connection to Telenor's network, Telenor has the right to establish, install and/or change systems on, above, under or throughout the Customer's property. Telenor must inform the Customer of such activity, and the Customer will have the right to respond before the installation is carried out. 

The Customer must give Telenor access to the Customer's property in connection with necessary installation, maintenance and repairs and, to the best of its ability, assist Telenor in doing so. 

The Customer will not receive compensation for disadvantages relating to systems that Telenor installs on the Customer's property for use with the connection. The Customer must arrange and pay for the supply of power where this is necessary. 

If the Customer desires a different placement of necessary installations than that which is technically and financially expedient for Telenor, Telenor may require the Customer to cover additional costs for installation, maintenance and repairs. 

If the Customer desires a connection that is not included in Telenor's supply obligations, Telenor may decline to enter into an agreement or may require the Customer to cover the costs for the connection, as well as necessary maintenance and repairs. 

Telenor is responsible for maintenance and repairs of the connection from the first connection point. 

The Customer is responsible for maintenance and repairs of its own, internal network from the first connection point and that of equipment connected to its own network. 

The Customer does not have the right to make interventions, changes or additions to equipment or software owned by Telenor, including configuration, without Telenor's consent. Telenor's equipment and software must not be hired out or otherwise entrusted to unauthorised persons. 

The Customer is responsible, at its own risk, for ensuring that Telenor's equipment and software are secured in a safe manner and do not become damaged. The Customer is responsible for the installation, connection and configuration of its own equipment. 

The Customer is responsible for equipment of its own that is connected to Telenor's network or is otherwise used for Telenor's Services. The equipment must be of such a type, and used in such a way, that it does not cause harm or unreasonable disadvantage to Telenor, Telenor's network or Telenor's other customers. 

The Customer must ensure that equipment/cards, codes, usernames, passwords or other security mechanisms used to access the Services are safeguarded and are stored and used in such a way that unauthorised persons do not have access to them. The Customer must take every reasonable measure to limit the risk of unauthorised persons abusing or otherwise gaining improper access to security mechanisms used to access the Service. The Customer should use personal access codes, such as PIN codes for SIM cards, single-use passwords for SMS, lock screens, or other security mechanisms on equipment that has such functions. 

Upon suspicion or confirmation that a security mechanism has failed, or that an unauthorised person has gained access to it, the Customer must immediately notify Telenor of the situation and immediately make necessary changes to the security mechanism in question to prevent abuse of the Service. Telenor will immediately block further use of affected Services or take other measures such as issuing new passwords or cards/codes. Even if a Service is (temporarily) blocked, it can still incur costs for as long as the Service is not terminated. 

The Customer is responsible for the use of and payment for the Service that is ordered and provided in accordance with the agreement. This responsibility also includes others' use of the Service, including use by unauthorised persons, unless it can be proven that this use has been made possible by carelessness on Telenor's part. If the Customer 

or User has given another person access to its telephone or other equipment, the Customer is liable for the use thereof. 

In the case of loss, theft, fraud or other improper acquisition of the Customer's equipment, personal cards, codes and passwords used to access the Service, the Customer is liable for all abuse until the theft/loss is reported to Telenor, though not in excess of NOK 25,000 per User. 

If the Customer has committed wilful, gross negligence, or has failed to report the loss of equipment/card, codes, username, password or other security mechanisms without undue delay, the Customer's liability is unlimited. 

After Telenor has received a report, the Customer is only liable for any further abuse if the Customer or User has made the abuse possible through an intentional or grossly negligent action. 

In cases of identity abuse, the Customer is not liable to Telenor. Identity abuse means that someone has fraudulently entered into a contract with Telenor in someone else's name, e.g. identity theft. The freedom from liability assumes that the Customer can document that the situation was reported to the police within a reasonable amount of time. 

In cases of justified suspicion of fraud on the Customer's part, Telenor will report the situation to the police. 

Errors or deficiencies in the Service due to conditions under Telenor's responsibility must be reported to Telenor without undue delay. 

Before the Customer reports an error to Telenor, the Customer must investigate whether the error is caused by the Customer's own equipment. 

If the Customer reports an error that is outside of Telenor's responsibility, and the Customer should have understood this, Telenor can require the Customer to cover the costs associated with Telenor's troubleshooting. 

The Customer loses its right to make an error or deficiency applicable if the Customer does not report it to Telenor within a reasonable length of time after the Customer has, or should have, discovered the issue. 

After being made aware of an error or deficiency in the Service, Telenor will take measures to correct it as soon as possible. 

The Customer must ensure that Telenor is given access to the property in order to carry out repairs. 

The Customer can demand compensation at standardised rates if Telenor does not provide the Service within the agreed timeframe. The same applies if the Customer cannot use the Service due to errors or deficiencies in the network or the Service. 

Due to physical and/or geographical conditions or other external influences, some Services and equipment cannot be used everywhere in the network. This is not considered to be an error or deficiency in the Service. 

18.1 LOSS 

In the event of a breach of the agreement, the affected party may claim compensation for documented financial loss within the following limitations, provided that the nature and extent of the loss are adequate and foreseeable according to general principles of contract law: 

1. Loss of profit, indirect loss, consequential loss, and other secondary losses are not covered. 

2. Telenor's liability for compensation applies only to direct loss caused by Telenor's negligence. 

3. Telenor's total liability for compensation is limited to NOK 50,000 per incident. 

4. Any compensation amounts paid will be deducted from the claim for damages. 

Limitations of liability do not apply if the party concerned has committed gross negligence or acted with wilful intent. 

18.2 Disclaimers 

Telenor is not responsible for loss attributable to conditions or actions caused by the Customer or a third party. 

18.3 Force majeure 

If the fulfilment of the agreement is entirely or partially hindered or made exceedingly difficult by circumstances beyond the parties' control, the parties' obligations will be suspended to the extent that the circumstances are relevant, and for as long as the circumstances last. Such circumstances include, but are not limited to, strikes, lockouts and any circumstances which, under Norwegian law, would be deemed force majeure. However, either party may terminate the agreement with one month's notice if the force majeure situation makes it particularly difficult for them to continue the agreement. 

18.4 Damage to the Customer's property 

During installation, cable-laying and other work, Telenor is required to show due consideration to the Customer's property. Telenor is required to pay compensation for 

damage beyond that which is necessary for the work, if the damage is due to carelessness on Telenor's part. 

18.5 Customer data 

Telenor has no control over, nor liability for, the content of the data which the Customer sends or receives when using the Services. Telenor is not responsible for losses, damage etc. in connection with the destruction of the Customer's data, disruption, undelivered data, incorrectly delivered data or similar, unless the loss is caused by gross negligence or wilful intent on Telenor's part. 

19.1 Shut-down in case of payment default 

In cases of payment default, Telenor will notify the Customer in accordance with applicable law and charge the Customer a late fee and interest on overdue payment. 

If the Customer has not paid by the stated term of payment, Telenor can shut down use of the Services and/or limit the Customer's access to the Service. In cases of payment default, every outstanding claim is considered overdue. 

19.2 Shut-down in other cases of breach 

Telenor can shut down use of the Service if the Customer 

1. has not provided necessary and correct Customer information (see Section 2), 

2. puts Telenor's infrastructure, network or Services at risk of damage or disruption, 

3. does not fulfil collateral requirements set by Telenor, (see Section 4), 

4. acts in violation of current law or other regulations, 

5. or otherwise commits a material breach of the agreement, grossly abuses the Services or equipment or seriously infringes on the rights of Telenor, Telenor's representatives or others. 

    

If the conditions for shut-down of a Service are fulfilled, Telenor can shut down all Services in the event that the Customer has multiple Customer relationships. 

Before Telenor initiates shut-down in accordance with this Section, the Customer, if possible, shall be notified in writing and given the opportunity to explain the situation and correct the reason for the shut-down. The notice shall state the reason and set a deadline for correcting the situation. If the situation is not corrected before the deadline, or it recurs, the Customer relationship is considered to be terminated. 

If the Customer moves without notifying Telenor, Telenor can disconnect the connection if this is preventing others from establishing a new Customer relationship at the Customer's previous address. 

 19.3 REOPENING FEE 

The Customer will be charged a reopening fee when the situation that led to shut-down is resolved. 

If the Customer has an abnormally high consumption of Services, Telenor can in certain cases block use of the Service without notifying the Customer in advance. The Customer shall be notified as soon as possible after shut-down. 

21.1 Termination by the Customer 

The Customer can terminate the agreement with one month's written notice. The notice period is counted from the first day of the month following the termination notice. 

In the event of a significant breach on Telenor's part, the Customer can terminate the agreement with immediate effect. 

21.2 Termination by Telenor 

If there are legitimate grounds, Telenor can terminate the agreement with one month's written notice. 

The notice period is counted from the first day of the month following the termination notice. 

In the event of a significant breach on the Customer's part, Telenor can terminate the agreement with immediate effect. Before the agreement is terminated, Telenor must, if possible, notify the Customer in writing. The notice shall state the reason for termination and set a deadline for correcting the situation. 

If the Customer has committed to individually negotiated terms, for example, a fixed agreement period or the purchase of a minimum volume in return for being granted special prices, discounts, subsidies, or other benefits, and the Customer terminates the agreement before fulfilling the obligations, Telenor has the right to claim a refund of any benefits already received. 

However, this does not apply if the Customer's termination is due to force majeure or termination of the agreement for cause in the event of material breach, cf. Section 21.1, second paragraph of these Business Terms, or due to a right of termination in connection with changes. 

Individual subscriptions registered to Users or connections may have different binding periods and termination terms that apply independently of any overarching fixed-term agreement with Telenor. 

Subscriptions and connections will not be automatically terminated because of terminating a master agreement but will continue until they are separately terminated. 

If an individual subscription is terminated before the expiry of the agreed binding period - and this is not due to material breach by Telenor or changes to the agreement pursuant to Section 10 that give the Customer a right to terminate - Telenor may charge a termination fee or invoice the remaining binding period (monthly fee x number of remaining months) in accordance with what was agreed when ordering the subscription. 

The total or remaining binding period and the amount of any termination fee for individual agreements are stated in Telenor's order confirmations, in Min Bedrift, or will be provided upon request. 

The Customer's termination of a service subscription may result in all add-on services associated with or included in that subscription being terminated without further notice. 

23.1 Internal transferal within Telenor ASA 

Rights and obligations in the agreement may be transferred between Norwegian companies in the Telenor ASA group. 

23.2 Transferal by the Customer 

Subject to Telenor's prior approval, the Customer may transfer the agreement to another party who meets Telenor's customer requirements, unless otherwise provided by Norwegian law. The agreement with the previous Customer is considered terminated upon settlement of the final account. In the event of a transfer, the standard establishment fee will apply. 

The Customer must notify Telenor in writing of any transfer. In this context, the same information specified in Section 2 must be provided to Telenor. 

Companies with a maximum of 10 FTEs may appeal Telenor's decision by submitting an appeal concerning Telenor's delivery of electronic communications services to The Consumer Complaints Board for Electronic Communications (BKN). For more information, see www.brukerklagenemnda.no {Norwegian only). 

The Customer must have first addressed a written appeal to Telenor without the matter being resolved amicably.